As in, the customer is NOT always right. We've all been there- stocking shelves, folding clothes, steaming frothy beverages, or schlepping food...customer service is practically a right of passage. Or, at least, I think it should be.
There is something to be said for the sheer skill of plastering on a believable smile in the face of a Gallerian* who swears she can taste that extra 1/2 pump of sugar free hazelnut you put in, and "How hard is it to steam my double-tall-no-foam-extra-hot-2.5 pumps-sugar-free-hazelnut-3 pumps-white-mocha-because-I'm-watching-my-figure-drink to 170 degrees instead of the standard 140?". Forgetting altogether the serious lobster hands I'm going to have from handling your beverage lady, you just earned yourself a decaf. Can ya taste THAT??
Ok. Forgive me; tantrum moment over. Now back to our regularly scheduled happiness. Today's (i.e. yesterday's post I fell asleep before posting) post is about a favorite website of mine. Not Always Right is an outlet for our fellow customer service soldiers, and an overall good laugh for those of you lucky enough to be past that part of your career. Read 'em random, or head to your own specific occupation from the menu on the right side...there's no wrong way to enjoy this site.
*Gallerian: One who lives in the vicinity of, or in Edina; having no discernible daily schedule, occupation, general awareness of other people, or anything better to do than to harangue baristas at their local S$ and haggle over the extra 40 cents their half&half will cost them.
4. NOT ALWAYS RIGHT MAKES ME LAUGH, ALWAYS. IT IS ESPECIALLY HELPFUL WHEN I HAVE HAD A BAD WORK DAY; IT REMINDS ME I COULD BE SLINGING COFFEE AGAIN. IT MAKES ME GRATEFUL AND SYMPATHETIC FOR OTHERS, AND MAYBE JUST A BIG MORE GENEROUS IN TIPPING.
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